WPP AUNZ boss Jens Monsees on transformation and finding the right strategy going forward
November 10, 2020PwC Australian Entertainment & Media Outlook report 2020 – 2024
November 23, 2020This week on Mi3:
Is the “connected customer” boom delivering? Budget Direct, Aware Super, NRMA, CX Lavender on growth
Budget Direct is the fastest growing insurer in Australia – is it product, customer experience or marketing and comms that’s driving the growth? CMO Jonathan Kerr unpacks the answer and lobs a jibe at “transformation programs” – Budget Direct has never done one. Kerr is joined by the Head of Innovation at the rebranded Aware Super, Anita Ayres, NRMA’s Digital and Data lead Harris Hutkin and CX Lavender’s Damian Sharpley who get real on the customer roadmap.