Michelle Klein is the Chief Customer and Marketing Officer at IAG, Australia’s largest general insurer with brands including NRMA Insurance.
With a career spanning 25 years and five continents, Michelle returns to Australia from the United States, after spending almost a decade at Meta where she was most recently Vice President, Global Business and Product Marketing.
We sat down with the international business leader and three-time Effie Award winner to chat about driving real change, having a continuous feedback loop with your customers and IAG’s new Help campaign. Click on the button below to watch the full conversation.